Overview
Friday, 21/08/2026 · Corevia system-wide
New orders today
142
Orders in progress
37
Completion rate
96.4%
+1.2%
Revenue today
312tr
+8%
Issue needing action
5
Revenue — last 7 days
System-widechart data not supplied
Dispatch snapshot
Unassigned4
Suggested Driver6
Assigned9
Processing18
Alerts needing attention
3 orders in No Driver Available status for over 5 minutes
Needs Dispatcher action now — see Exception Queue
2 refund requests awaiting Finance approval
Overdue by 24h SLA
6 vehicles due for inspection soon
Within the next 7 days
Top driver today
| Driver | Completed trips | Review | |
|---|---|---|---|
NS Nguyễn Văn Sơn | 12 | 4.9 | Active |
LM Lê Thị Mai | 10 | 4.8 | Active |
Order Management
142 orders today
Ongoing37
Scheduled14
Completed86
Cancelled3
Disputed1
Failed1
| Order code | Customer | Driver | Status | |
|---|---|---|---|---|
| SHP-20860 | Minh Phát Co., Ltd | Nguyễn Văn Sơn | In Transit | → |
| SHP-20861 | Trần Thị Hoa | Lê Thị Mai | Driver Assigned | → |
| SHP-20862 | Shop ABC Logistics | Unassigned | No Driver Available | → |
Back
SHP-20860
Created at 07:40 · Minh Phát Co., Ltd
Operations timeline
Booking Confirmed
07:40 — Shipment SHP-20860 created
Driver Assigned
07:52 — Nguyễn Văn Sơn accepted the order
In Transit
08:15 — en route to drop-off
Delivered / Completed
Not yet
Payment
MethodCard
StatusAuthorized
Total amount1,250,000đ
Customer
MP
Minh Phát Co., Ltd
SME · view profile →
Drivers & vehicles
NS
Nguyễn Văn Sơn
4.9★ · view profile →
51C-123.45
Light truck · view details →
Escalate
Back to Order Management
Create manual order
Used when support staff place an order for a customer via phone/Zalo
Customer
Required vehicle type
Pickup point
Drop-off point
Note
Dispatch Board
Kanban + map · realtime updates
Unassigned 4
SHP-20862
Shop ABC Logistics
SHP-20863
Nguyễn Thị Lan
Suggested Driver 6
SHP-20864
Trần Văn Đức
Assigned 9
SHP-20861
Trần Thị Hoa
Processing 18
SHP-20860
Minh Phát Co., Ltd
Completed 86
SHP-20844
Nguyễn Văn Bình
Back to Dispatch Board
Exception Queue
Shipments in no_driver_available / failed status that need handling
| Order code | Status | Wait time | Action |
|---|---|---|---|
| SHP-20862 | No Driver Available | 6 minutes | |
| SHP-20863 | No Driver Available | 11 minutes | |
| SHP-20858 | Failed — cargo_rejected | 22 minutes |
Driver Management
1,240 drivers system-wide
Active980
Offline210
Pending verification18
Suspend7
Banned2
| Driver | Assigned vehicle | Review | |
|---|---|---|---|
NS Nguyễn Văn Sơn | 51C-123.45 | 4.9 | → |
LM Lê Thị Mai | 51C-678.90 | 4.8 | → |
Back
NS
Nguyễn Văn Sơn
Driver since 03/2024 · 4.9★ (312 reviews)
Profile
Trip history
Performance
Documents
Phone number
0912 345 678
Status
Online
Vehicle type
Light truck
Verification
Verified
| Order code | Date | |
|---|---|---|
| SHP-20860 | 21/08/2026 | → |
Order acceptance rate94%
Completion rate98%
On time91%
National ID cardValid
Driver's licenseValid
Back to Driver Management
TV
Trần Văn Đức
Submitted 20/08/2026 — pending verification
Documents to review
National ID cardView photo
Class C driver's licenseView photo
Background checkView photo
Verification note
Vehicle Management
860 vehicles system-wide
Available410
In Trip280
Maintenance12
Deactivate30
Pending verification9
| Plate number | Vehicle type | Driver | |
|---|---|---|---|
| 51C-123.45 | Light truck | Nguyễn Văn Sơn | → |
Back
51C-123.45
Light truck · assigned to Nguyễn Văn Sơn
Payload
1.5 tons
Verification
Verified
Inspection
Valid until 03/2027
Insurance
Valid until 11/2026
Maintenance history
Oil change, brake check01/07/2026
Back to Vehicle Management
Vehicle verification — 51C-999.02
Vehicle registrationView photo
InsuranceView photo
InspectionView photo
Customer Management
8,400 customers
Individual7,100
SME1,180
Enterprise120
| Customer | Phone number | |
|---|---|---|
TH Trần Thị Hoa | 0987 654 321 | → |
Back
MP
Minh Phát Co., Ltd
SME · member since 01/2025
Business hierarchy
AdminNguyễn Văn A
Dispatcher (internal to company)Trần Thị B
Staff2 people
FinanceLê Văn C
Order history
| Order code | Date | |
|---|---|---|
| SHP-20860 | 21/08/2026 | → |
Related support ticket
| Ticket | Status | |
|---|---|---|
| TCK-3301 | Processing | → |
Fleet Management
42 fleet partners (Fleet Manager Portal accounts)
| Fleet | Number of vehicles | Number of drivers | Status | |
|---|---|---|---|---|
| Phương Nam Fleet | 18 | 22 | Active | → |
| Bắc Việt Fleet | 9 | 11 | Pending approval | → |
Back
PN
Phương Nam Fleet
18 vehicles · 22 drivers · 15% commission
Revenue share
Gross this month420tr
Platform commission (15%)63tr
Net paid to Fleet357tr
Fleet driver
| Driver | |
|---|---|
NS Nguyễn Văn Sơn | → |
Pricing & Fees
Pricing by vehicle type × zone
| Vehicle type | Zone | Base fare | Per km | |
|---|---|---|---|---|
| Light truck (<1.5T) | TP.HCM | 50,000đ | 12,000đ | Edit |
| Medium truck (1.5–5T) | TP.HCM | 90,000đ | 18,000đ | Edit |
| Light truck (<1.5T) | Hà Nội | 48,000đ | 11,500đ | Edit |
Back to Pricing & Fees
Platform fee structure
Default platform commission15%
Night-hour surcharge (10pm–6am)+20%
Holiday surcharge+30%
Urgent surcharge (<30 min)+25%
Payment & Finance
All transactions in the system
Paid301
Failed4
Refunding2
Disputed1
| Transaction ID | Order | Amount | |
|---|---|---|---|
| PAY-88031 | SHP-20844 | 980,000đ | → |
Back
PAY-88031
Linked to order SHP-20844
MethodCard •••• 4821
StatusPaid
Authorized at08:00 21/08
Paid at08:13 21/08
Amount980,000đ
Back to Payment & Finance
Payout / Settlement
Weekly payout reconciliation for Driver/Fleet
| Audience | Cycle | Amount | Status | |
|---|---|---|---|---|
| Phương Nam Fleet | 14–20/08/2026 | 357tr | Pending approval | |
| Nguyễn Văn Sơn (independent driver) | 14–20/08/2026 | 8.2tr | Paid | — |
Back to Payment & Finance
Refund / Dispute Queue
Needs Finance approval
| Transaction ID | Reason | Amount | Action |
|---|---|---|---|
| PAY-87950 | Goods damaged on delivery | 1,250,000đ | |
| PAY-87990 | Cancelled after payment | 450,000đ |
Promotion
6 campaigns
Active3
Scheduled1
Ended2
| Campaign | Conditions | |
|---|---|---|
| 10% off first order | New customers | → |
Back
10% off first order
Active · 01/08 – 31/08/2026
Budget50tr
Used32M (64%)
Applicable order count640
Estimated incremental revenue+180tr
Back to Promotions
Create promotion
Campaign name
Discount type
Budget
End date
Support Center
18 open tickets
Open8
Processing10
Resolved240
| Ticket | Customer | Priority | |
|---|---|---|---|
| TCK-3301 | Minh Phát Co., Ltd | High | → |
Back
TCK-3301
Minh Phát Co., Ltd · related to SHP-20811
Chat thread
Customer: "Order SHP-20811 arrived damaged"
Support: "Noted, refund being processed"
Related
Reports & Analytics
Operational
Finance
Driver Performance
completion rate / matching time — chart data not supplied
gross vs net revenue — chart data not supplied
acceptance / rating distribution — chart data not supplied
System Settings
General
SLA & Matching
Notification Templates
Integrations
Company name
Timezone
Driver-matching timeout (seconds)
Default driver search radius (km)
Order confirmation SMS templateEdit
Invoice email templateEdit
Payment gatewayConnected
Map providerConnected
Admin Users & Roles
12 internal accounts
| Name | Role | ||
|---|---|---|---|
DP Đặng Phú | dispatcher@corevia.vn | Dispatcher | Edit |
HA Hồ Anh | support@corevia.vn | Support Agent | View role → |
Back to Admin Users & Roles
Add / Edit Admin User
Full name
Company email
Role
Back to Admin Users & Roles
Permissions for role: Dispatcher
Per the finalized Permission Matrix — see Notion page 04
| Module | Permissions |
|---|---|
| Order Management | Edit (assign/reassign, no delete) |
| Dispatch Management | Full |
| Payment & Finance | None |
| System Settings | None |
Saved